It is important for us to know if you are experiencing any problems in using our websites or services as we
strive to provide the best service we can to our customers.
If you have a complaint, you may communicate your complaint to us in a number of ways:
By Email: email@example.com
By Mail: Customer Service, Bizfella Ltd, Metropolitan House, Station Road, Cheadle Hulme, Cheadle, Cheshire SK8 7AZ
If you are making a complaint, it is important that you provide us with as much detail as possible.
Please include the best contact information to reach you, including phone number, as well as your full postal
address, email and your full name. We may need to ask you to verify your identity, and this will be done via
telephone or by letter.
As a Licensed Credit Broker, we are governed by the jurisdiction of the Financial Ombudsman Services (FOS) when
dealing with customer complaints. As a result of this, you can expect to have your complaint handled in the
If, after we provide you with a Final Written Response, you are still dissatisfied with the outcome of our
investigation, you have the right to take your complaint to the Financial Ombudsman Service (FOS). If you wish
to refer this matter to the FOS, you must do so within six months of the date of the letter or you may lose the
right to refer the complaint.
You may contact the FOS at:
The Financial Ombudsman Service
Telephone 080 0023 4567
For further contact details of the Financial Ombudsman Service, please visit:
You also can submit your complaint through the European Commission Online Dispute Resolution platform. Complaints submitted to the platform will be dealt with by approved alternative dispute resolution (ADR) providers such as the Financial Ombudsman Service.
The European Commission Online Dispute Resolution platform for complaints can be found here: http://ec.europa.eu/consumers/odr/